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WEB FAQ'S

Frequently asked questions regarding web services:
* What is a web site?
* Who needs a web site?
* How do I get a web site?
* What is a webmaster?
* What is an ISP?
* What EXACTLY is the Internet and WWW?
* What is e-commerce?
* How can I sell a product or service over the Internet?
* How many pages do I need for my web site?
* How easy is it to make changes to a web site?
* What is a search engine?
* How much does it cost to have a web site? 
* What is a domain name?
* What is hosting?
* What are keywords?
* How can I add photos to my web site?
* Is e-commerce safe?
* Does a web site take a lot of time to maintain?
* How can MMS help me get my own web site?
* Does MMS offer email accounts?

What is a web site?
A web site is a collection of files made accessible to users of the World Wide Web.  A site includes, at least, a page or pages of text, which can be viewed and downloaded by visitors, and may include photographs, forms for entering information, forms for ordering products, audio or video files that can be enjoyed by the visitor, and many other things that have been made available by new technology.  You are now visiting the
MMS web site!  Each web site has a unique web address, such as http://www.martinmediasolutions.com that allows it to be called up using a piece of software known as a web browser.

Who needs a web site?
Anyone who has a product or service to sell,  information to deliver, or who has personal interests he or she would like to share with others could find having their own web site provides the perfect avenue to get the word out!  Millions of individuals and businesses all over the world are browsing the Internet at any given time--why not put your message in front of them?

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How do I get a web site?
You can take the time to learn how to write your own in HTML code, you can use an on-line service that provides easy-to-use templates for the "cookie cutter" approach, or you can hire a professional company who has the knowledge and experience to create a site for you.  Writing your own in code is the most lengthy approach.  You must know at least the basics of HTML, XML, CSS, PHP, JavaScript, CGI, FTP, HTTP, and several other separate diskiplines, or have time to learn them.  If you want e-commerce, you must know how to write and use a database, or know how the terminology so you can hire someone to do that part for you.  You also need some basic software on your computer that will allow you to "write" and view your site--a simple text editor and a web browser will do, but you need the ability to view your site in all the major web browsers to make sure it works in all of them.  There is also the issue of writing creatively, yet concisely.  If you want pictures on your site, you need graphics software and the ability to modify graphics for presentation on the Web.

This can all be done, and this approach was the seed of many a webmaster's career, but be prepared for the long road.  There are a few WYSIWYG (what you see is what you get) programs that provide some shortcuts to writing in raw HTML code, and even many professional web designers use them-- MMS favors MS FrontPage.  There is a limit, however, to how far these programs can take you before you need to dive in and start writing code.  While MMS uses MS FrontPage to shorten some tasks, the majority of the design time is spent editing in code and some sites would be written entirely in HTML. 

Some of the major on-line service providers offer software that helps their users create their own web sites.  The software provides ready-made templates, in which you simply type in your information and the software does the rest, eliminating the need for you to learn code.  This approach is totally satisfactory for many people, and can be quite rewarding when you see your new web site "published" for the first time.  The main disadvantage to this method is loss of control--you usually have limited choices of how your finished site will look, and many of the users' sites come out looking the same. If you want a unique site, this is not the way to go. There are some services that allow you to purchase more expensive plans, which do allow you more control, but you are then required to write code to make the site do what you want it to do.

If you need a web presence, but do not have the time or desire to learn to write and manage your own web site, you need to hire a professional web designer.  There are large web shops and small web shops.  The larger shops have the advantage of having web designers, database designers, graphic artists, script programmers, and office administration on staff full time and available to contribute their specific expertise to any project under development.  The disadvantage is, when you employ them to design your site, you are paying for an entire staff of experts when your project may only require one or two.  MMS is able to singly handle all of your web site needs, including site design and management, JavaScripting, CGI, e-commerce integration, graphics presentation, and basic art design. With MMS, you don't pay for what you don't need, and 90% of all work is done in-house. 

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What is a webmaster?
A webmaster is a person skilled in the design and management of web sites, and who is employed or contracted by others to do so. 

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What is an ISP?
ISP stands for Internet Service Provider.  An ISP provides access to the Internet through dial-up accounts or, in some cases, dedicated lines between their office and their clients' computers.  You must sign up with an ISP before you can access the Internet.  Some ISPs offer only dial-up access with e-mail, while others offer varying degrees of services, including web site design and hosting. 

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What EXACTLY is the Internet and WWW?
The Internet and WWW are not the same thing, though the terms are often used interchangeably, these days.  The Internet was originally designed in the 60's as a communications network to allow universities and military installations to share computer information.  The Internet was set up in such as way as to allow the network to still function if a part of it was damaged, as through a regional nuclear attack!  The development of the World Wide Web (www) allows anyone to use the Internet to easily exchange information in a standardized way.  Hypertext Transfer Protocol (HTTP) allows web pages to be written that can be viewed with just about any pc, and allows the user to quickly "link" to a new page or a new site.  In less than a second, you can click on a link and connect to a web site hosted on a computer on the other side of the globe!  Or, YOUR web site can be viewed by people around the world. 

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What is e-commerce?
E-commerce is the buying and selling of products and services over the Internet.  Only a few years ago,  businesses had only traditional media available as an avenue to advertise and sell their products and services: television and radio ads, newspapers, magazines, billboards, and telemarketing.  These media still hold a place in the marketing strategy of many businesses, but, today, there is a much more versatile vehicle for marketing--the Internet. Traditional media serve a comparatively limited audience.

The Internet makes it possible for even a small one-person business to tell the world about their products, putting it one the same level as the largest multi-national corporation.  With traditional media, there is a direct correlation between advertising dollars spent and the number of people who will see or hear the ad.  With the Internet, more money spent does not necessarily mean more visitors to a website. A small, well-written site with modest promotion can do more business than a huge site that is difficult for visitors to navigate or to use.

E-commerce sites generally provide a company overview,  very thorough descriptions of its products or services, and usually a set of on-line forms visitors use to place orders using credit cards or checking account numbers.  The page(s) provided for visitors to enter confidential payment information are almost always hosted on a "secure server."  A secure server provides for the encryption of confidential information as it is transmitted from your computer to the hosting company.  Encryption makes it virtually impossible for someone to eavesdrop on your website visit and to steal your credit card numbers or other information.  Even if someone were to intercept your data, all they would see is gibberish.  Software on the secure server decodes the information processes it so that your order is filled.

Many sites owners allow a separate e-commerce provider to process the orders on their site.  The e-commerce provider maintains secure servers and has secure network connections to financial institutions so that it is able to instantly verify credit card and checking account numbers.  They also verify funds availability before processing the order.  All this happens in a matter of seconds so web visitors can make product selections, place an order, and receive a receipt and order verification in a matter of moments.  The e-commerce provider then provides the customer order and shipping address to the on-line merchant.  In most cases, your credit card number is never even made available to the company from which you are purchasing your products--which makes Internet buying MORE safe than using your credit card at a local store, where any number of people may have access to your information!

MMS is able to provide you with a business presence on the Internet with safe, secure e-commerce capability using a full-featured shopping cart.  And, unlike traditional media, you can offer new products or services on your website or make changes to existing advertised items in a matter of hours, or minutes, not days or weeks.   

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How can I sell a product or service over the Internet?
MMS can help you add e-commerce capability to your existing web site, or can design an e-commerce based site for you.  MMS offers a unique, full-featured shopping cart, complete with product descriptions, product photos, search capability, sales reports, and more.   MMS will gladly consult with you to determine how to best provide your business with an effective Internet presence.  Contact MMS today for a free, no obligation consultation.  

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How many pages do I need for my web site?
That depends on how much you have to say, how much you have to sell, or how much you have to show.  A typical personal web site can be developed very nicely using three pages, which provides room for text and some small photographs.  A typical small business can often get by with a five-page site, which allows them enough room for a company overview, a list of products with descriptions and a few photographs, and room for e-commerce ordering forms.  Some large corporate sites have thousands of pages! 

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How easy is it to make changes to a web site?
The webmaster--or you, if you do your own site--would first open your web site files on a computer and make the necessary changes.  Changes could include adding or removing information, pictures, or entire pages.  The changes are then saved and the webmaster would dial into the server on which your site is hosted.  Special software is then used to allow the updated files to be "uploaded" to the server and obsolete files removed.  Permissions for public access to each file also have to be set at this time.  Finally, the site is tested to make sure the changes work as intended.  When you allow
MMS to design and manage your site for you, changes are as simple as a phone call or e-mail.  Want to change the price of a product, or delete some inventory, or add new pictures of your girlfriend to your personal site?  Simply contact MMS and your changes are made quickly, sometimes while your are still on the phone!  

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 What is a search engine?
A search engine is an on-line utility that allows you to easily find websites that relate to matters of interest to you...sort of like a yellow pages directory for the Internet.  Search engines work by allowing you to enter one or more words or phrases and then providing you with a list of websites that may talk about those topics.  If you are interested in reading about antique cars, for example, you could enter "classic automobiles" or "antique cars" or something similar, and be presented with a list of possibly thousands of web sites that discuss, display, buy or sell antique automobiles.  Google is the most popular search engine, but several are available.  Yahoo!, while technically not a true search engine, also provides massive web-search capabilities.  Altavista, though not as popular as Google, remains the favorite search engine of many.

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How much does it cost to have a web site?
For as little as $100,
MMS can design a web site for you, complete with photographs, text, and links.  MMS will also upload and test your new site at no additional charge.  Hosting, with MMS, cost as little as $12.95 per month.  If you choose to host your web site with another company, you will be subject to whatever fees they charge, plus long distance fees if the provider does not allow FTP access.  Click here for the complete MMS website price list of services, or here for web design prices only.  

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What is a domain name?
A domain name is the Internet address of a web site. 
MARTINMEDIASOLUTIONS.COM is the domain name of this web site.  The http://www is not part of the domain name.  There are two types of domain names: "upper level" and "lower level."  If you do not register your domain name, your site address will appear at the end of your Internet service provider's address as a lower level domain.  

For example, if you sign up with the xyz.com web hosting company and do not register your domain name, your site address may appear as http://www.xyz.com/users/mysite.html.  You can see that, by registering your domain name, your visitors have a shorter path to your site.  Also, search engine are more likely to find your site if it's address is not buried behind that of your service provider.  

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What is hosting?
In order for a web site to be available for viewing on the Internet, the files that make up the web site must be stored on a specially-configured computer called a web server.  "Servers" are permanently connected to the Internet and send web pages to "clients" when requested.  Every time you access a web site, your computer, the client, requests to receive the web page form the server it is stored on.  The process of storing web page files on a server for viewing on the Internet is called hosting.  There are thousands of companies, large and small, that offer hosting services. These companies are also called host providers, or ISPs (Internet Service Providers).  ISP's generally offer services in addition to hosting, such as web site design and related services. 
MMS can host your web site for a flat rate of 1-$12.95 per month, one month minimum with no long term contract!

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What are keywords?
Every time you use a search engine to look up a list of web sites, you use keywords.  If you are interesting in finding sites that provide information on, say, fishing, then "fishing" is your keyword.  When you begin your search, the search engine searches its "index" of sites to provide you with a list of some sites that discuss fishing.  Most web sites have lists of keywords written into the programming code to let search engines know what the site is about--this is how search engines know which sites contain discussions on fishing, for example. 

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How can I add photos to my web site?
Photographs have to first be scanned at the proper resolution and saved into an image format suitable for use on a web site.  The image file locations are then placed in the code of the site so that the images appear in the location and with the size intended. 
MMS can take your photographs and do all the work necessary to add them to your web site.  Of course, you get the photographs back!  

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Is e-commerce safe?
Safety is a relative term.  Experts would agree, with little debate, that credit card purchases made on secure web sites is MUCH safer than using your card at a local retail store, but probably not quite as safe as your bank ATM machine.  Secure e-commerce sites provide 128-bit encryption, of a format that has yet to be broken by even the world's best hackers; it is not impossible that your information could be stolen, but it is about as likely that you would be struck by lightning on your way to pick up your lottery winnings.  The danger is not in the transfer of data, but in the handling of that information once it is at the on-line merchant's offices.  Most e-commerce providers do not make credit card numbers available to the merchants who use their services.

Before using a credit card or checking account number to make any on-line purchase, you should make certain the order form is provided on a secure server or that the transaction is being handled by a reputable e-commerce provider, such as PayPal.

MMS uses PayPal to allow clients to make on-line payments for services, but client credit card numbers are never made available to MMS.

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Does a web site take a lot of time to maintain?
Depending on the purpose of site and how often changes need to be made to keep the information presented on the site current, site management may range from once per month to several updates per day.  Some personal web sites have remained on the Net for years without being updated, though one might consider such sites abandoned.  It is best to make changes to even the least-active sites at least once per month to keep the site fresh and interesting.  No one likes to visit old, static web sites where there is never anything new to diskover.  MMS can make updates to your site on an as-needed basis, or on a regular schedule to meet your individual needs.  MMS has several options that can be added to your site to keep things interesting!

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How can MMS help me get my own web site?
MMS offers complete site design, low-cost hosting,  and on-going maintenance.  Click here to learn more about how MMS can help you get on-line soon!

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Does MMS offer email accounts?
MMS does not offer email accounts as part of its services at this time, but does assist clients with choosing an email provider.

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1- Flat rate hosting fee of $12.95 may be increased if your web site requires more than 50MB of storage space or experiences more than 100MB of data transfer per week.  VERY few sites would ever come close to meeting these conditions.

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